ybaje Frequently Asked Questions
From opening an account to depositing via bKash, cricket betting to claiming bonuses — find answers to all your questions here.
You may have many questions when using ybaje — that is completely normal. Below we have organized the most frequently asked questions into five categories: Account and Registration, Deposits and Withdrawals, Games and Rules, Bonuses and Promotions, and Security and Responsible Gaming. If you cannot find the answer to your question, contact our 24/7 live chat support — assistance is always available.
Account and Registration
Account Related
To register at ybaje, you need an active mobile number and a valid email address. You must be 21 years of age or older. Fill in your name, date of birth, and preferred password in the registration form and your account will be ready within a few minutes. Your national ID card or passport details may be requested later for identity verification.
No. Under ybaje policy, each person may hold only one account. Attempting to create multiple accounts may result in all accounts being suspended and the balance being forfeited. If you are having trouble accessing your account, contact us via live chat and it will be resolved quickly.
Use the "Forgot your password?" option on the ybaje login page. Enter your registered email or mobile number and a verification code will be sent to you. Enter the code correctly and set a new password. The whole process usually takes no more than 5 minutes. Contact support if you run into any issues.
KYC verification confirms that the account belongs to a real person who is 21 or older — it is there for your own security. Without verification, large withdrawals may be delayed. Upload a photo of your national ID card, birth certificate, or passport and verification is usually completed within 24 hours.
For security reasons, mobile number changes cannot be made automatically. Submit a request via live chat or by email at [email protected] after verifying your identity. The support team will update the number once account ownership is confirmed.
Deposits and Withdrawals
Payment Related
bKash deposits are usually instant — in most cases your ybaje wallet is credited within a few seconds to 2 minutes. During periods of high network traffic it may take up to 15 minutes. If the deposit does not appear, contact live chat with the transaction reference number.
The minimum deposit at ybaje is ৳300 — this applies equally to bKash, Nagad, Rocket, and bank transfer. Amounts below this will not be processed and it may take some time for the money to be returned.
The minimum withdrawal is ৳500. Approved requests typically arrive in your bKash, Nagad, or Rocket account within 30 minutes to 3 hours. Bank transfers may take slightly longer. Withdrawals are fastest on accounts with completed KYC verification.
Yes, completely safe. ybaje uses SSL encryption and all transactions are secured. Both Nagad and Rocket support a minimum deposit of ৳300 and funds are generally credited instantly. Always use the official ybaje site when making transactions.
ybaje does not charge any processing fees of its own. However, your mobile banking app (bKash, Nagad, Rocket) or bank may apply its own charges according to its terms. Contact your payment provider for confirmed information.
If more than 3 hours have passed, first check that KYC verification is complete on your account and confirm that any bonus wagering requirements have been met. If the issue remains unresolved, contact 24/7 live chat or email [email protected] with your transaction ID.
Games and Rules
Game Related
To bet on BPL or any cricket match, go to the cricket section at ybaje. Choose the match, team, or player, review the odds, and enter your stake. Check your bet slip before confirming. Pre-match bets can be placed up until the match starts; during live betting the odds change quickly.
RTP stands for Return to Player — it is a theoretical figure showing what percentage of total wagers players receive back on average over the long term. A higher RTP means the game returns relatively more. However, RTP is a long-term mathematical average and results in any single session can differ significantly from it.
Yes, ybaje is fully mobile-friendly. The site works smoothly on any Android or iOS smartphone browser — no separate app download is needed. Slots, live casino, and sports betting are all optimized for mobile.
ybaje Casino offers live games hosted by real dealers — including Baccarat, Roulette, Blackjack, and live Sic Bo. Games from well-known providers such as Evolution Gaming and Ezugi are available. You can interact directly with the dealer via live chat, which makes the casino experience more realistic.
Yes. All slots and table games at ybaje are developed by reputable game providers (PG Soft, Pragmatic Play, JILI, Spribe, and others) that use certified Random Number Generators (RNG). The result of every spin or round is completely independent and does not depend on previous results.
Bonuses and Promotions
Bonus Related
ybaje offers a 100% bonus on your first deposit up to ৳8,000. For example, depositing ৳5,000 earns you an additional ৳5,000 in bonus funds. To withdraw the bonus, the total amount (deposit + bonus) must be wagered 15 times. The bonus cannot be withdrawn before the wagering requirement is met.
A wagering requirement tells you how much you need to bet before you can withdraw a bonus. A 15x wagering requirement at ybaje means you must place bets equal to 15 times the combined total of your deposit and bonus. Example: ৳2,000 deposit + ৳2,000 bonus = ৳4,000 total; 4,000 × 15 = ৳60,000 in wagers must be completed.
The ybaje VIP program has four tiers: Bronze, Silver, Gold, and Platinum. You move up automatically by playing regularly. Weekly cashback rates are 0.3% at Bronze, 0.6% at Silver, 0.9% at Gold, and up to 1.2% at Platinum. The more active you are at higher tiers, the greater the benefits.
Yes. If you prefer to play with your own money without any bonus terms attached, simply do not select the bonus option at the time of deposit. If a bonus has already been added to your account and you want it removed, contact support — they may be able to assist depending on the situation.
VIP cashback is calculated on a weekly basis. The cashback is credited directly to your ybaje wallet at the applicable rate based on your net losses for that week. The cashback rate differs at each tier from Bronze to Platinum. Contact live chat for details on specific dates and the calculation process.
Security and Responsible Gaming
Security Related
ybaje uses SSL (Secure Socket Layer) encryption technology to keep all data secure. Your personal information, payment details, and transaction history are not sold to third parties. Read our privacy policy for full details.
Yes. ybaje takes responsible gaming seriously. You can contact support to set a daily or weekly deposit limit. You can also request a cooling-off period for a temporary break or apply for long-term self-exclusion. Visit the responsible gaming page for more information.
No. ybaje strictly enforces a 21+ age policy. Anyone under 21 is not permitted to create or use an account. Age is confirmed during KYC verification, and if a violation is found the account will be permanently closed. This is entirely for the protection of minors.
If you are having trouble controlling your gaming, do not wait — let support know. The ybaje support team can help arrange self-exclusion or a break. It also helps to talk to a family member or someone you trust, and to seek professional counselling. Your wellbeing is what matters most.
There are two ways to reach ybaje support: 24/7 live chat from any page on the site for instant assistance in English, or email [email protected]. There is no phone or WhatsApp number — live chat and email are the only official channels.
Still have questions? Contact support
Our support team is available seven days a week, twenty-four hours a day. Get an answer via live chat within minutes.
Log in now
Live Chat — 24/7 direct support in Bengali, usually responds within a few minutes.
Email: [email protected] — you can share details about complex issues here.
For more information, visit our About Us and Responsible Gaming pages.