ybaje Privacy Policy

1Introduction and Scope

ybaje ("we", "our" or "the platform") is a secure and reliable online betting and casino platform in Bangladesh. This Privacy Policy ("Policy") describes our responsibilities and commitments regarding your personal information. By visiting the ybaje.cam website or creating an account, you agree to the terms of this Policy.

This Policy applies to: the ybaje.cam website and all its associated services, features, content, and applications. By accessing or using our platform, you acknowledge that you have read, understood, and accepted the terms of this Privacy Policy.

We believe that keeping your personal information secure is one of our highest responsibilities. That is why we use industry-standard SSL encryption and modern security technology to ensure the protection of your data.

2Information We Collect

ybaje collects various types of information in order to provide you with improved and secure services. This collection is always transparent and carried out with your consent.

2.1 Information You Provide Directly

Information you provide yourself when registering an account and using our services:

• Full name (in Bengali or English)
• Valid email address
• Date of birth (for age verification — users aged 21 and over only)
• Payment method details (bKash, Nagad, Rocket, or bank account details)
• National ID card or passport number for identity verification
• Any information provided when contacting customer support

2.2 Automatically Collected Information

When you use the ybaje platform, certain information is collected automatically:

• IP address and device identifier information
• Browser type and version
• Operating system information
• Pages visited, session duration, and click history
• Login and logout time and date
• Transaction history and betting records

2.3 Information Received from Third Parties

For payment processing and identity verification, we may receive transaction confirmation information from our approved partner service providers (such as bKash, Nagad, and Rocket). This information is used solely for the purpose of keeping your account secure.

3How We Use Your Information

ybaje uses the information collected about you only for lawful and specific purposes. We never use your information unnecessarily.

3.1 Primary Purposes of Use

• Creating, managing, and verifying your account
• Providing and operating betting and casino services
• Processing deposit and withdrawal transactions (minimum deposit ৳300, minimum withdrawal ৳500)
• Managing bonuses and promotional offers (such as a 100% first deposit bonus of up to ৳8,000)
• Managing the VIP program and providing cashback
• Providing 24/7 customer support

3.2 Security and Legal Purposes

• Detecting and preventing fraud
• Age verification (users aged 21 and over only)
• Complying with Anti-Money Laundering (AML) regulations
• Ensuring platform security
• Monitoring and preventing suspicious activity

3.3 Service Improvement

• Improving platform performance
• Personalising the user experience
• Diagnosing and resolving technical issues
• Testing new features and services

4Data Storage and Security

ybaje has put industry-standard security measures in place to keep your personal information secure. Our platform operates with full SSL encryption, which protects all data exchanged between your browser and our servers.

4.1 Technical Security Measures

• 256-bit SSL/TLS encryption technology
• Data stored in secure data centres
• Regular security audits and testing
• Firewall and intrusion detection systems
• Payment information tokenisation (raw card numbers are not stored)
• Two-Factor Authentication option

4.2 Data Retention Period

We retain your information for as long as your account is active. Even after an account is closed, certain information may be retained for a specified period to meet legal obligations (such as financial records and KYC documents). Information that is no longer needed is securely deleted.

4.3 Staff Access Controls

Only authorised staff can access your personal information on a need-to-know basis. All staff are bound by strict confidentiality agreements and receive regular training on data protection.

5Sharing Information with Third Parties

ybaje never sells, rents, or exchanges your personal information. However, in the following limited circumstances, necessary information may be shared with specific third parties:

5.1 Service Provider Partners

• Payment processors: bKash, Nagad, Rocket, and bank transfer providers — for processing transactions
• Identity verification services: for carrying out the KYC process
• Technology providers: for hosting, cloud infrastructure, and security services
• Game software providers: providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft receive the minimum information necessary to operate games

5.2 Legal Obligations

We may be required to disclose information in response to valid requests from law enforcement agencies or regulatory authorities, court orders, or to fulfil legal obligations. In such cases, we always provide only the minimum information necessary.

5.3 Business Changes

In the event of a business merger, acquisition, or asset sale, your information may be transferred to the new entity. In such cases, all terms of this Privacy Policy will remain in effect and you will be notified in advance.

6Cookies and Tracking Technologies

ybaje uses cookies and similar technologies to improve platform performance and your experience.

6.1 Types of Cookies We Use

• Essential cookies: For login sessions, security tokens, and the basic functionality of the platform. Without these, the platform cannot function properly.
• Functional cookies: To remember your language preferences, display settings, and personalised experience.
• Analytics cookies: To collect usage statistics and improve our services.
• Security cookies: For fraud detection and account protection.

6.2 Cookie Controls

You can control cookies by changing your browser settings. Please note that disabling essential cookies may prevent some important platform features from working.

7Your Rights

You have the following rights regarding your personal information. Contact us to exercise these rights.

7.1 Right to Access Your Information

You may request a copy of all your personal information we hold at any time. We will provide the information within 30 working days of receiving your request.

7.2 Right to Correct Your Information

If any of your information is incorrect or out of date, you may request that it be corrected. Some information can be updated directly from your account settings; for other information, please contact customer support.

7.3 Right to Delete Your Information

In certain circumstances, you may request the deletion of your personal information. However, we may retain information that is necessary to fulfil legal obligations (such as keeping financial records).

7.4 Right to Object to Processing

You may object to marketing communications or certain types of data processing. We will stop that processing as soon as we receive your request.

7.5 Right to Data Portability

You may request your personal information in a structured, commonly used, and machine-readable format.

8Minors' Privacy

ybaje is for persons aged 21 and over only. We do not knowingly collect, store, or process the personal information of any minor (any person under 21 years of age).

Through the age verification process at account registration, we ensure that all users are of the legal age. If a minor has created an account in any way and we become aware of this, we will immediately close that account and delete all associated information.

If you believe that a minor has created an account on our platform, please let us know at [email protected].

9Privacy Policy Changes

ybaje may change or update this Privacy Policy from time to time. This Policy may be updated as a result of service improvements, the adoption of new technologies, or changes in the law.

9.1 Notification of Changes

When a significant change is made to this Policy, we will:

• Update the "Last Updated" date on this page
• We will send notifications to registered users via email
• We will display a prominent notice on the platform

Continuing to use the platform after changes have been made will be taken to mean that you have accepted the updated policy. If you do not agree with the changes, you may request to close your account.

9.2 Previous Versions

Previous versions of the policy are available on request. Please contact us if you would like to view an earlier version.

10Contact & Complaint Resolution

If you have any questions, concerns, or complaints about this privacy policy, we are always ready to help. Your privacy is our top priority.

To exercise any of your data rights or to submit a complaint, please contact us through the following:

• Email: [email protected]
• Live Chat: Support in Bengali is available 24/7

We will try to respond to your complaint as quickly as possible after receiving it. Complex matters may take a little more time to resolve, but we will keep you regularly updated on progress.